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Whether you’re visiting us for the first time or you’re a long-time client, we want to make your experience as smooth and enjoyable as possible. Below you’ll find answers to some of our most frequently asked questions.
The Store
How big is espy?
11,000 sq/ft of curated fashion and good vibes.
What’s with the basset hounds?
Oliver and Judi are Megan’s dogs—but more importantly, they’re the official store mascots. You’ll often see them lounging in style, greeting clients, or sneaking a nap in the window displays.
Do you sell men’s clothing?
Absolutely. espy offers an extensive and thoughtfully curated collection of men’s clothing, footwear, and accessories—from casual wear to custom suiting.
Does espy have its own branded clothing?
Sort of. While we don’t have a traditional house line, we do partner with select brands to create exclusive, limited-run pieces that fill gaps we’ve identified in the marketplace.
Does espy sell shoes?
Yes! We carry a wide selection of footwear for both men and women, including seasonal styles, elevated basics, and statement pieces to complete your look from head to toe.
Can I just come browse, or do I need an appointment?
You’re always welcome to browse—no appointment necessary. However, if you want the full styling experience or a wardrobe refresh, we recommend booking an appointment to get one-on-one attention from a professional stylist.
Where are your clothes from?
espy carries a mix of North American and European brands, with a strong focus on quality, ethical production and excellent value. Many of our pieces are exclusive to us in Calgary (and sometimes Canada).
What sizes do you carry?
We pride ourselves on being size-inclusive. Women’s clothing ranges from size 0–16 and size 18 in some styles as well (with tall and petite options). Men’s sizing covers everything from slim and tall to athletic builds. If we don’t have your size, chances are we can source it or offer a made-to-measure option.
Do you have parking?
Yes— underground and street parking is available around the building, and we validate parking for all in-store shoppers. Just bring in your receipt. All the information you need about how to get here and where to park is here.
Is espy locally owned?
Yes! espy is proudly independent and Calgary-based. We’ve been styling Calgarians (and visitors from across the world) since 2009.
Shopping & Appointments
How come espy doesn’t have an online store?
Shopping at espy is all about the experience. Our goal is to help you find the right fit for your body, lifestyle, and budget—and that’s not something you can click into a cart. Our stylists are trained to work with all body types and take the guesswork out of shopping. You won’t find that kind of personalized service online. That said, you can browse our lookbooks and book an appointment to shop in person.
Do I need an appointment to shop at espy?
No appointment is necessary to shop in-store. However, we recommend booking one, especially if you’re looking for a full styling experience or want help finding something specific. That way, we can give you the attention you deserve.
How do I book a styling appointment?
You can easily book online here or call us during store hours. Either way, most appointments are complimentary and tailored to your individual needs.
What does an espy appointment include?
During your appointment, you’ll work one-on-one with a stylist who pre-pulls items for you, provides personalized style advice, and helps build outfits that work for your lifestyle and body type. In short, it’s a fully customized shopping experience.
How long does an appointment take?
It depends on the type of appointment. Generally, for personal styling, we recommend setting aside at least an hour. For example, more involved experiences like a Date Night Experience typically take 1.5 to 2 hours. Either way, we’ll never rush you—but we’ll make the most of your time.
Can I shop with friends or my partner?
Absolutely! Group and couples’ appointments are welcome. Just let us know when booking so we can plan accordingly and ensure you all have the best experience.
Do you offer men’s and women’s styling?
Yes—we offer styling for all genders and body types. Whether you’re shopping for everyday looks or a special event, our stylists are experienced in helping you feel confident and comfortable.
Tailoring & Alterations
Do you offer tailoring?
Yes. We offer tailoring on any item purchased at espy. Our on-site tailor works closely with our stylists to ensure the perfect fit.
How long do alterations take?
Typically, most standard alterations take about 7–10 days, though timing can vary. Rush services may be available upon request for an additional charge.
Can I bring in items not purchased at espy for tailoring?
Currently, we only offer alterations for items purchased at espy.
Can I bring in an item I purchased at espy for later alterations?
We understand if you want to wear a piece, especially denim, a few times before altering it. Please note: if you decide you need alterations after wearing, garments returned must be cleaned before returning them to espy.
Pricing, Payment & Gift Cards
What forms of payment do you accept?
We accept all major credit cards, debit, Apple Pay, Google Pay, and cash.
Do you offer payment plans or financing?
At this time, we do not offer payment plans.
Do you sell gift cards?
Yes! Gift cards can be purchased in-store or online and can be used toward any product or service at espy.
Returns & Exchanges
What is your return policy?
Regular-priced items may be returned for exchange or store credit within 7 days of purchase. Items must be unworn, with tags attached.
Are sale items final sale?
Yes. All sale items, items purchased with coupons or vouchers, are final sale and not eligible for return or exchange.
The espy Experience
What makes espy different?
We’re a boutique with a purpose—making fashion approachable for every body type and budget. Our trained stylists provide personalized service and education to empower your wardrobe.
Do you carry Canadian brands?
Yes. We’re proud to support many Canadian and sustainable brands, alongside unique global labels.
Do you offer made-to-measure or suiting?
Yes! We specialize in made-to-measure suiting for men, along with custom options for women. Book an appointment for details.
I’ve heard about an espy Date Night—what is it?
The espy Date Night Experience is a couples’ shopping service, complete with drinks and personalized styling. Learn more about our Date Night Experience here.
Discover the New You from:
Mon – Wed: 10:00 am – 6:00 pm
Thurs – Fri: 10:00 am – 7:00 pm
Sat: 10:00 am – 6:00 pm
Sun: 11:00 am – 5:00 pm
Holidays: 11:00 am – 5:00 pm